t: 01992 705900

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Crematorium Manager
Woollensbrook Cemetery & Crematorium
Hertford Road
Hoddesdon
Herts
EN11 9BN

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@woollensbrookcrematorium.co.uk

 

Our family would just like to thank you for helping our funeral for our father go perfectly yesterday. The staff were helpful, friendly and very respectful. The chapel was clean, bright and had a warm welcoming feel. The surrounding area was beautifully kept and so peaceful. We couldn't have asked for more and will definitely be using and recommending Woollensbrook in the future.

Mrs Melanie Blackwell

Everything was perfect from start to finish. Very grateful for the tissues as we did not bring enough. It was a lovely touch. Thank you for everything.

Mrs F. Street

Everyone who attended the service expressed how everything to do with Woollensbrook was so pleasant and efficiently run.

Mrs M. Wiseman

We thought the setting and facilities were absolutely wonderful. It lightened the occasion and will be remembered. 

Ms L. Maggio

I could not fault the grounds, the buildings or the service. All who attended said what a beautiful place it was, some even stating that they would choose Woollensbrook for their service. A big thank you to all concerned.

Mrs Nicholson

 

Excellent service you provided on such a difficult day.

 

Mr D. Bradford

This was our first visit to your crematorium. I found it very comfortable with good parking. I will definitely recommend to others.

 

Ms M.Clements

Thank you all for helping us through such an emotional time. The staff were very flexible throughout from visiting prior to the service through to collecting the ashes the day after. The complete service was everything we wanted. Thank You.

Mrs D. Culverhouse

Your crematorium was recommended by our funeral director by describing it as 'more countrified' than other local crematoriums. I had never visited Woollensbrook before and was extremely pleasantly surprised from the approach to the entry into the beautiful building. So clean and bright. The whole experience was PERFECT. My partner whose life we were celebrating had lots of mourners and friends to see him off. Quite a few commented that they would like their 'send off' at Woollensbrook. Ms Pipe

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

Feedback Form

 

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